Privacy policy

Forever Ella B respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, or communicating with us.

Information We Collect

We may collect personal information including:

Name
Billing and shipping address
Email address
Phone number
Order and purchase information
Payment-related information
Information you provide when contacting customer service
Device, browser, and website usage information

Payment information may be processed securely by Shopify and other payment service providers. Forever Ella B does not directly store full credit card information.

How We Use Your Information

We may use your information to:

Process and fulfill orders
Provide order confirmations and shipping updates
Respond to customer service inquiries
Prevent fraud and protect our website
Improve our products, website, and customer experience
Comply with legal, tax, and regulatory requirements
Send marketing communications when you have chosen to receive them

Sharing of Information

Forever Ella B may share personal information with trusted service providers only as necessary to operate the business and fulfill customer orders.

These providers may include:

Shopify
Payment processors
Shipping carriers
Email or marketing providers
Website and technology service providers

We do not sell your personal information for money.

Cookies and Website Technologies

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website activity, prevent fraud, and improve the shopping experience.

Some cookies may also be used for analytics or advertising where permitted.

You may be able to control certain cookie preferences through your browser or through privacy controls made available on our website.

Marketing Communications

If you choose to receive promotional emails or marketing communications from Forever Ella B, you may unsubscribe at any time by using the unsubscribe link included in those messages.

Data Security

We take reasonable steps to protect personal information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We may retain order and customer information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and tax records, prevent fraud, and comply with applicable legal obligations.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

You may also have the right to opt out of certain uses of your personal information where applicable.

For privacy-related requests, contact us at:

customerservice@foreverellab.com

Third-Party Links

Our website may contain links to third-party websites or services. Forever Ella B is not responsible for the privacy practices of those third parties.